mmr9 Privacy Policy
This policy explains how personal data you provide on the mmr9 platform is collected, used and protected.
Introduction — Purpose of this Policy
mmr9 is a digital gaming platform open to players in Myanmar. We handle your personal data with a commitment to accountability, transparency and security.
This Privacy Policy ("Policy") covers the types of data collected when you use the mmr9 website (mmr9.win) and its related services, how that data is used and protected, the rights available to you, and how to contact us.
By using this platform, you are considered to have accepted the practices described in this Policy. If you do not agree, we ask that you stop using the services.
Section 1 — Data We Collect
When you register an account and play on mmr9, and throughout your use of the platform, we may collect and store personal data in the following categories—
Data you provide directly
- Name, date of birth (for age verification), phone number and email address
- Account username and password (stored in encrypted form)
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer) — used only for security verification
- Support messages and communication records you submit
Data collected automatically
- IP address and browser type
- Device type and operating system version
- Pages visited, game session logs and click-path data
- Data collected via cookies and similar tracking technologies
- Login date, time (Myanmar Standard Time) and session duration
Information received from third parties
Payment providers (e.g. KBZPay, Wave Money) may send transaction confirmations so that deposits and withdrawals can be verified. You can view each provider's own policies on their website.
Section 2 — How We Use Your Information
The information we collect is used only for the following purposes—
Account management and service delivery
- Opening accounts, verifying identity, and handling account access
- Checking payment records to process deposits and withdrawals
- Providing bonus and promotion benefits
- Delivering customer support via Live Chat and email
Maintaining security and fair play
- Preventing account fraud, scams, and breaches of financial rules
- Verifying that players are 21+ and meeting responsible gambling requirements
- Keeping platform security audit logs
Improving our service and user experience
- Analysing game preferences and click patterns to improve the interface
- Collecting statistical data to track platform growth (in non-personal, aggregated form)
- Checking bonus and offer eligibility to send more relevant offers
Section 3 — Cookies and Tracking Technology
The mmr9 website uses cookies and similar technologies. These are small pieces of code stored in your browser that keep your gaming session running smoothly and remember your bonus history and language preferences.
Essential Cookies
These cookies are necessary for the website to work correctly. They cover login session management, shopping cart records, and security tokens. Blocking them may cause some website functions to stop working.
Performance and Analytics Cookies
These record which pages you visit, what you click, and how long your sessions last, so we can find and fix platform errors. This data is handled in aggregated, non-personal form only.
Cookie Controls
You can delete or block cookies from your browser settings. Please note that blocking essential cookies may cause key website functions to break.
Section 4 — Data Sharing and Disclosure
mmr9 does not sell your personal information to third parties. However, we may share limited information in the following situations—
Service contractors
We share only the information needed for payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), server hosting providers, and software providers to carry out their work. These partners are bound by contract and may not use the information for their own purposes without our permission.
Legal requests
We may disclose information if required by law, if needed to protect an agreement between you and us, or if there are serious safety concerns for you or others. In such cases, we will only disclose what the law requires.
No sale of information
mmr9 will never sell, rent, or trade your personal information to advertising networks, data brokers, or third-party advertisers. This commitment will not change.
Section 5 — Data Security Measures
We have technical and organisational measures in place to protect your personal information from loss, theft, fraud, and unauthorised access—
SSL encryption
All personal information transferred on the mmr9.win website is protected with TLS/SSL encryption. You should see a padlock icon (🔒) in your browser's address bar.
Password protection
Your password is never stored in plain text. It is encrypted using an industry-standard hashing algorithm, meaning even our staff cannot see it.
Access controls
Access to the personal data database is limited to staff whose duties require it, and is verified through multi-level authentication. Access logs are regularly monitored and reviewed.
What happens in the event of a security breach
If we discover a breach that could affect the security of your personal data, we will notify you immediately as required by law and take prompt steps to prevent further harm.
Section 6 — Data Retention Period
We retain personal data only for as long as necessary to provide our services and meet our legal obligations—
Active Accounts
Personal data is retained for as long as the account remains active. This includes financial records, game history, and communication logs.
When an Account is Closed
When an account is closed, we may retain records that cannot be deleted due to outstanding financial obligations or legal requirements that must be met. Data that is no longer required will be deleted or anonymised.
Section 7 — Your Rights
Every user of the mmr9 platform has the following rights regarding their personal data—
Right of Access
You can request details of the personal data we hold about you. Send your request to [email protected].
Right of Rectification
You can request that inaccurate or incomplete personal data be corrected. Contact us via Live Chat or [email protected] for this.
Right to Erasure
You can request that personal data we no longer need to retain for legal obligations be deleted. This can be requested together with an account closure.
Right to Data Portability
You can request your personal data in a structured, machine-readable format. Submit this request through [email protected].
Right to Object
You can raise an objection to any sharing or processing activity we carry out. If you can demonstrate that it is not justified, we will take corrective action.
Section 8 — Policy on Users Under 21
mmr9 services are for adults aged 21 and over only. If we become aware that a person under 21 has provided personal data, we will delete it immediately and close that person's account.
If you know that a person under 21 has submitted personal data on our platform, please notify us immediately at [email protected].
Section 9 — Policy Changes and Contact
Policy Changes
This policy may be updated at any time without prior notice. For significant changes, an announcement will be posted in a prominent place on the platform and the "Last Updated" date will be revised. Continued use of the service after any update is considered acceptance of the revised policy.
Contact Details
If you have any questions, objections, or requests regarding this policy, you can reach us via Live Chat (available 24/7) or at [email protected]. Support is available in Myanmar language.
Policies Below This Policy
This policy should be read together with mmr9's Terms and Conditions and Responsible Gaming Policy. Those documents contain additional obligations related to the use of the mmr9 platform.
Questions About Personal Data Protection
Frequently asked questions about the privacy policy are answered below.